FREQUENTLY ASKED QUESTIONS

ABOUT DISHESTONE

Where are DISHESTONE products made?

All DISHESTONE pieces are created and produced in Macael, Almería, Spain, a region internationally recognised for its marble and natural stone tradition.

Our work combines modern stone-processing technology with artisanal finishing and attention to detail.

 

 

Are your products handmade?

Many stages of our production process involve specialist machinery to achieve precision, while finishing, detailing and quality control are carried out by hand.

Every piece is individually inspected before leaving our facilities.

 

 

Is every piece unique?

Yes.

Marble and natural stone are naturally unique materials. Veining, colour, mineral markings, texture and tonal variations differ from one block to another.

For this reason, no two DISHESTONE pieces will ever be completely identical.

These natural variations are part of the character and beauty of genuine stone.

 

 

ORDERS & PRODUCTION

Are DISHESTONE products kept in stock?

Most DISHESTONE products are made to order.

Production normally begins once your order and payment have been confirmed.

 

 

How long does production take?

Our standard production time is approximately:

10–15 business days

This period refers to production and preparation only.

Shipping time must be added separately and depends on the destination country.

Large, highly customised or particularly complex pieces may require additional production time.

 

 

Can I order a custom size?

Yes.

Many of our products can be manufactured in custom dimensions depending on the design, material and technical requirements.

Contact us before ordering if you require a specific size.

 

 

Can I choose a different marble or natural stone?

In many cases, yes.

DISHESTONE works with a selection of marbles and natural stones, and different materials may be available depending on the product.

Availability may vary because natural stone is a limited natural material.

 

 

Do you create bespoke pieces?

Yes.

We work on bespoke natural stone projects for private clients, architects, interior designers, hotels, restaurants and other professionals.

We can develop pieces from drawings, dimensions, concepts or project requirements.

For bespoke enquiries, please contact us at:

INFO@DISHESTONE.COM

 

 

Can DISHESTONE manufacture a piece from my own design?

Yes, subject to technical feasibility.

You can send us drawings, dimensions, reference images or a concept, and we will evaluate whether it can be produced in natural stone.

 

 

PERSONALISATION

Can products be personalised?

Selected products can be personalised.

Depending on the piece, this may include:

  • Initials

  • Names

  • Logos

  • Engraving

  • Special dimensions

  • Alternative stones

  • Custom finishes

Personalised products are produced specifically for the customer and may therefore be subject to different cancellation and return conditions.

 

 

Can I personalise a product as a gift?

Yes.

Personalisation can turn a DISHESTONE piece into a unique gift.

Availability depends on the product and the type of personalisation requested.

Make it truly yours.

 

 

SHIPPING & DELIVERY

Do you ship internationally?

Yes.

DISHESTONE can ship to many international destinations, subject to transport availability and the characteristics of the product.

For very large or heavy pieces, specialised freight may be required.

 

 

How long will my order take to arrive?

The total delivery time consists of:

Production time + Shipping time

Our usual production period is approximately 10–15 business days.

Shipping time then depends on the destination country, transport company and, where applicable, customs procedures.

 

 

Are shipping times guaranteed?

Shipping and delivery dates are estimates unless a specific delivery date has been expressly agreed in writing.

Transport delays, customs procedures, weather or circumstances outside our control may occasionally affect delivery times.

 

 

How are marble products packaged?

Natural stone requires careful protection.

Depending on the product, we may use reinforced packaging, protective materials, pallets or wooden crates.

Large or particularly heavy pieces may require specialised transport.

 

 

Do I have to pay customs duties?

Orders delivered outside the European Union may be subject to customs duties, import taxes or local charges.

Unless expressly stated otherwise, these charges are normally the responsibility of the recipient.

 

 

RETURNS & DAMAGES

Can I return my order?

Eligible consumers purchasing standard products online may have a statutory right of withdrawal in accordance with applicable consumer law.

Please consult our Returns & Refunds Policy for full details.

 

 

Can personalised or bespoke products be returned?

Products manufactured according to your specifications or clearly personalised may be excluded from the statutory right of withdrawal where permitted by law.

This may include custom dimensions, engravings, logos, bespoke shapes, special finishes or other customer-specific requirements.

This does not affect your legal rights if a product is genuinely defective or does not conform to the agreed specifications.

 

 

What should I do if my order arrives damaged?

Please photograph:

  • The external packaging

  • Any visible damage to the packaging

  • The product

  • The damaged area

Keep all packaging materials and contact us as soon as possible at:

INFO@DISHESTONE.COM

This allows us to assess the situation and manage any transport claim efficiently.

 

 

NATURAL STONE

Why does my marble look slightly different from the photographs?

Because it is real natural stone.

Veining, mineral markings, colour and texture naturally vary from one piece to another.

Website photographs represent the design and material as accurately as possible, but your individual piece will have its own natural pattern.

This is one of the characteristics that makes every DISHESTONE piece unique.

 

 

Are small marks or veins considered defects?

Natural veins, mineral markings, crystalline areas, colour variations and certain natural features are inherent to marble and other stones.

They are not automatically considered defects.

Each material has its own geological character.

 

 

How should I clean marble?

For regular cleaning, we recommend:

  • A soft cloth

  • Lukewarm water

  • A mild pH-neutral cleaner suitable for natural stone

Avoid abrasive products, bleach and acidic cleaners.

Products containing lemon, vinegar or other acids can damage polished marble surfaces.

 

 

Can marble stain?

Natural stone can absorb certain liquids depending on the material, finish and surface treatment.

We recommend cleaning spills promptly, especially liquids containing:

  • Wine

  • Coffee

  • Oil

  • Citrus

  • Vinegar

  • Strong pigments

Proper care will help preserve the stone over time.

 

 

MARBLE CANDLES

Are DISHESTONE candle vessels made from real stone?

Yes.

Our stone candle vessels are manufactured from genuine natural marble or other selected natural stones.

Each vessel therefore has its own unique veining and character.

 

 

Can I reuse the marble container after the candle is finished?

Yes.

One of the ideas behind our stone candles is that the object remains after the candle has been enjoyed.

Once correctly cleaned, the marble vessel can become a decorative object or be reused according to its design and intended characteristics.

 

 

Why does some marble glow when the candle is lit?

Certain natural stones allow warm light to partially pass through thinner areas of the material.

This can create a subtle natural illumination when the candle is burning.

The intensity varies from one piece of stone to another because every stone is unique.

 

 

PROFESSIONAL CLIENTS

Do you work with hotels and restaurants?

Yes.

DISHESTONE works with hospitality and professional clients including:

  • Luxury hotels

  • Boutique hotels

  • Restaurants

  • Fine-dining establishments

  • Architects

  • Interior designers

  • Retailers

  • Distributors

We can develop individual pieces, complete collections or bespoke projects.

 

 

Do you offer trade or professional conditions?

Professional conditions may be available depending on the project, quantity, product and market.

Contact us at:

INFO@DISHESTONE.COM

Please include information about your company and project.

 

 

Can you manufacture larger quantities?

Yes.

Production capacity depends on the product, material, dimensions and quantity required.

For contract, hospitality or commercial projects, please contact us for a specific quotation and production schedule.

 

 

PAYMENTS

What payment methods do you accept?

Available payment methods are displayed during checkout and may vary depending on the customer's country and order.

Payments are processed using secure payment systems.

 

 

Is online payment secure?

Our website uses specialised payment and e-commerce technologies designed to process transactions securely.

DISHESTONE does not need to store complete payment card credentials in order to process an online order.

 

 

CONTACT

How can I contact DISHESTONE?

For orders, bespoke projects, professional enquiries or general questions:

DISHESTONE
Legal owner / Company: CRISTINA A. GUTIERREZ
NIF/CIF: 45599660K
Address: POLÍGONO INDUSTRIAL RUBIRA SOLA, C/ CANTORIA Nº 1
Spain
Email: INFO@DISHESTONE.COM

Natural stone. Handcrafted in Spain. Created to last.