SHIPPING & DELIVERY POLICY

Last updated: 11 November 2026

At DISHESTONE, every piece is prepared individually.

Our products are crafted from natural marble and other natural stones and are generally made to order rather than mass-produced or held as ready-to-ship stock.

For this reason, each order requires a production and preparation period before shipment.

1. MADE TO ORDER

Unless expressly indicated otherwise, DISHESTONE products are made or prepared specifically after an order is confirmed.

Our standard estimated production time is approximately:

10–15 business days

This production period may vary depending on:

  • Product type

  • Size and weight

  • Material selected

  • Complexity of the piece

  • Finish required

  • Personalisation

  • Bespoke specifications

  • Quantity ordered

Some highly customised, large or complex pieces may require additional production time.

If a longer production period is expected, we will inform the customer whenever reasonably possible.

2. PRODUCTION TIME AND SHIPPING TIME ARE SEPARATE

Please note that the 10–15 business day period refers only to production and order preparation.

Shipping time begins after the product has been completed, inspected, packed and handed over to the transport provider.

The total estimated delivery time therefore consists of:

Production time + Shipping time

For example:

10–15 business days of production + transit time to the destination country.

3. SHIPPING TIMES

Shipping times vary depending on the destination, transport method, product dimensions and customs procedures.

As a general rule:

Spain: transit time depends on destination and product size.
European Union: transit time varies according to country and transport service.
United Kingdom, United States and other international destinations: delivery times vary according to destination, carrier and customs clearance.

Any delivery estimate provided by DISHESTONE or the transport company should be understood as an estimated delivery time and not a guaranteed delivery date, unless expressly agreed otherwise in writing.

4. ORDER CONFIRMATION

Production normally begins once:

  • The order has been successfully confirmed.

  • Payment has been authorised or received.

  • Any necessary specifications have been supplied.

  • Any required customisation, measurements, materials or finishes have been approved by the customer.

For bespoke pieces, production time may begin only after final approval of the relevant design, measurements or specifications.

Delays in receiving information or approval from the customer may delay the estimated production and delivery schedule.

5. QUALITY CONTROL AND PACKAGING

Before leaving our facilities, every order is inspected and carefully prepared for transport.

Natural stone products can be heavy and fragile, so packaging may include specialised protective materials, reinforced boxes, pallets or wooden crates depending on the product.

Our priority is to ensure that each piece arrives adequately protected for the journey.

6. LARGE AND HEAVY PRODUCTS

Certain products, including:

  • Marble tables

  • Washbasins

  • Furniture

  • Large sculptural pieces

  • Heavy stone objects

may require specialised transport, pallet delivery or dedicated logistics services.

Delivery conditions for these pieces may differ from standard parcel delivery.

For particularly large or heavy orders, the customer may be contacted before shipment to coordinate delivery.

7. SHIPPING COSTS

Shipping costs depend on:

  • Destination country

  • Delivery address

  • Product size

  • Product weight

  • Packaging requirements

  • Transport method

Where possible, shipping costs will be shown during checkout or communicated before the order is confirmed.

For bespoke, oversized or unusually heavy products, a separate transport quotation may be required.

8. INTERNATIONAL SHIPPING

DISHESTONE ships internationally where suitable transport services are available.

International orders may be subject to:

  • Customs clearance

  • Import duties

  • Local taxes

  • Administrative charges

  • Customs inspections

These procedures may increase the total delivery time.

Unless expressly stated otherwise during checkout or in a written quotation, any customs duties, import taxes or charges imposed by the destination country are the responsibility of the customer.

DISHESTONE is not responsible for delays caused by customs authorities or procedures outside our reasonable control.

9. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address.

Please check carefully:

  • Recipient name

  • Street and number

  • Postal or ZIP code

  • City

  • Country

  • Telephone number

  • Any information required for delivery

If an incorrect or incomplete address causes a failed delivery, return shipment, storage cost or additional transport charge, the customer may be responsible for the corresponding additional costs where legally permitted.

10. DELIVERY ACCESS

For large or heavy pieces, customers are responsible for ensuring that the delivery location is reasonably accessible.

Before ordering furniture, tables, washbasins or other large products, please consider:

  • Door dimensions

  • Staircases

  • Lifts

  • Corridors

  • Access restrictions

  • Delivery vehicle access

Unless expressly agreed otherwise, standard delivery does not necessarily include installation, assembly, lifting equipment, crane services or transport of the product inside the property.

11. TRACKING

Where tracking information is provided by the transport company, it will be communicated to the customer when available.

Certain specialised freight or pallet deliveries may use different tracking or delivery coordination systems.

12. DELAYS

Because each DISHESTONE piece is produced individually and natural stone requires specialised handling, occasional delays may occur.

Possible causes include:

  • Production complexity

  • Natural stone availability

  • Transport disruption

  • Severe weather

  • Customs procedures

  • Public holidays

  • Carrier delays

  • Events outside our reasonable control

If we become aware of a significant delay affecting an order, we will make reasonable efforts to inform the customer.

13. RECEIVING YOUR ORDER

We strongly recommend inspecting the shipment upon arrival.

If the packaging shows visible signs of impact or damage:

  1. Photograph the packaging before opening it.

  2. Record any visible damage where possible with the carrier.

  3. Photograph the product immediately after opening.

  4. Keep all packaging and protective materials.

  5. Contact DISHESTONE as soon as possible.

For transport incidents, notifying us promptly helps us manage any claim with the carrier.

This recommendation does not limit any mandatory consumer rights.

14. NATURAL STONE

Marble and natural stone are unique materials.

Variations in veining, colour, mineral markings and texture are natural characteristics and do not affect shipping or constitute transport damage.

Each DISHESTONE piece is therefore naturally unique.

15. BESPOKE ORDERS

Bespoke products may require longer production times depending on the design, dimensions, material and manufacturing process.

Any specific production or delivery schedule agreed in writing for a bespoke project will take precedence over the general estimates stated in this Shipping Policy.

16. CONTACT

For questions regarding production times, delivery or an existing order, please contact:

DISHESTONE
Legal owner / Company: CRISTINA A. GUTIERREZ
NIF/CIF: 45599660K
Address: POLÍGONO INDUSTRIAL RUBIRA SOLA, C/ CANTORIA Nº 1
Spain
Email: INFO@DISHESTONE.COM

Made to order in Spain. Crafted in stone. Delivered worldwide.