TERMS & CONDITIONS / LEGAL NOTICE
Last updated: 11 November 2026
Welcome to DISHESTONE. By accessing this website or placing an order, you agree to the following Terms & Conditions.
1. WEBSITE OWNER
This website is operated under the commercial name DISHESTONE.
Legal owner / Company name: CRISTINA A. GUTIERREZ
Tax Identification Number (NIF/CIF): 45599660K
Registered address: POLIGONO INDUSTRIAL RUBIRA SOLA C/ CANTORIA, MACAEL, ALMERÍA, SPAIN]
Country: Spain
Email: INFO@DISHESTONE.COM
Website: www.dishestone.com
DISHESTONE creates and commercialises handcrafted products made from marble and other natural stones, including tableware, furniture, washbasins, candles, decorative objects and bespoke pieces.
2. NATURAL STONE & HANDCRAFTED PRODUCTS
Our pieces are made from natural stone and are individually crafted.
Variations in colour, veining, texture, mineral markings, small surface characteristics and tonal differences are inherent to natural stone and make every piece unique.
These natural variations are not considered manufacturing defects.
Product images are intended to represent each design as accurately as possible. However, due to the unique nature of marble and natural stone, the piece received may present variations from the product shown in photographs.
3. PRODUCT INFORMATION
We make every reasonable effort to ensure that descriptions, dimensions, materials, finishes and photographs are accurate.
As many DISHESTONE pieces are handcrafted, minor variations in dimensions or finish may occur.
Dimensions shown on the website should therefore be understood as approximate unless expressly stated otherwise.
4. PRICES
Prices displayed on the website are shown in the currency indicated at the time of purchase.
Any applicable taxes, shipping charges or additional costs will be displayed before the customer confirms the order whenever applicable.
For international orders, customs duties, import taxes or local charges may apply depending on the destination country. Unless expressly stated otherwise, these charges are the responsibility of the customer.
5. ORDERS
An order is considered placed once the customer completes the checkout process and payment has been successfully authorised.
After placing an order, the customer will receive an order confirmation by email.
DISHESTONE reserves the right to contact the customer if further information is required regarding availability, delivery, customisation or any aspect necessary to complete the order correctly.
6. PAYMENTS
Payments are processed through secure third-party payment providers.
DISHESTONE does not store complete payment card information.
Available payment methods are displayed during checkout and may vary depending on the customer's country or order.
7. SHIPPING & DELIVERY
Delivery times may vary depending on the product, destination and whether the piece is in stock or made to order.
Natural stone products require careful preparation and protective packaging. Bespoke or handcrafted pieces may require additional production time.
Estimated delivery times are provided as guidance and may be affected by circumstances outside our reasonable control, including transport delays, customs procedures or exceptional events.
Customers are responsible for providing complete and accurate delivery information.
8. RECEIVING YOUR ORDER
Natural stone pieces should be inspected upon delivery.
If the packaging or product appears to have been damaged during transport, please photograph the packaging and product before disposing of any materials and contact us as soon as possible at INFO@DISHESTONE.COM
This will allow us to assess the situation and, where applicable, process the corresponding claim with the transport provider.
9. RETURNS & RIGHT OF WITHDRAWAL
For standard products purchased online by consumers where the statutory right of withdrawal applies, customers may have the right to withdraw from the purchase within 14 calendar days from receipt of the goods, subject to the applicable legal requirements.
To exercise this right, the customer must notify DISHESTONE clearly by email at INFO@DISHESTONE.COM before the applicable period expires.
Returned items must be appropriately protected and returned in their original condition, without damage beyond what is necessary to inspect the product.
The customer may be responsible for the direct cost of returning the goods where permitted by applicable law.
10. PERSONALISED & BESPOKE PRODUCTS
The right of withdrawal does not apply where permitted by law to products made according to the customer's specifications or which are clearly personalised.
This includes, where applicable, pieces manufactured to custom dimensions, personalised engravings, bespoke materials, finishes, colours, designs or other customer-specific requirements.
Once production of a bespoke or personalised piece has begun, cancellation may therefore not be possible.
11. BESPOKE PROJECTS
Custom projects may be subject to separate quotations, specifications, drawings, production schedules and payment conditions.
Where a bespoke quotation or project agreement contains specific conditions, those conditions will prevail in relation to that project.
Customers are responsible for reviewing and approving measurements, materials, finishes and specifications before production begins.
12. CARE OF NATURAL STONE
Marble and natural stone require appropriate care.
Customers should avoid abrasive products, harsh chemicals and substances that may damage or stain natural stone.
Depending on the stone and finish, exposure to acids, oils, pigments, heat or moisture may alter the surface.
Normal ageing, patina and changes resulting from use are part of the natural character of the material.
13. INTELLECTUAL PROPERTY
All content on this website, including photographs, product designs, text, graphics, logos, catalogues and visual material, is owned by DISHESTONE or used with appropriate authorisation unless otherwise stated.
Content may not be reproduced, copied, distributed or used commercially without prior written permission.
DISHESTONE product designs and bespoke creations may also be protected by applicable intellectual property and design rights.
14. WEBSITE USE
Users agree not to use this website for unlawful purposes or in any way that may damage, interfere with or impair its operation.
DISHESTONE may update, modify or temporarily suspend parts of the website where necessary.
15. LIABILITY
DISHESTONE will fulfil its obligations in accordance with applicable law.
Nothing in these Terms & Conditions excludes or limits any mandatory rights granted to consumers by applicable legislation.
DISHESTONE will not be responsible for indirect losses or circumstances beyond its reasonable control where such exclusion is permitted by law.
16. PRIVACY
Personal information collected through this website is processed in accordance with applicable data protection legislation and our Privacy Policy.
Customer information is used where necessary to manage orders, payments, deliveries, customer service and other legitimate business activities.
17. APPLICABLE LAW
These Terms & Conditions are governed by Spanish law.
For consumers, this provision does not affect any mandatory protections or jurisdiction rights granted under the laws applicable to them.
18. CONTACT
For questions regarding an order, a bespoke project or these Terms & Conditions, please contact:
DISHESTONE
Poligono industrial Rubira sola C/ Cantoria n1
Macael, Almería, Spain
NIF/CIF: 45599660k
Email: info@dishestone.com
Natural stone. Handcrafted in Spain. Created to last.